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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jake esparza

February 6, 2026

5  out of  5
rating by jake esparza
"Thank you for always helping us with our needs regarding insurance"
We responded:
"Mahalo Jake for taking the time to write this review. We truly appreciate it!!! Happy to help with your insurance needs😊"
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Janine Carroll

January 16, 2026

5  out of  5
rating by Janine Carroll
"Liza been our insurance agent for years and she’s been great.. She’s friendly, knowledgable and always quick to respond. Definitely recommended 🤙"
We responded:
"Mahalo Janine for taking the time to write this wonderful review. We truly appreciate it!!! Your trust and loyalty to our agency doesn't go without notice. We love having YOU a part of our State Farm ohana😀"
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Rose Amico

January 15, 2026

5  out of  5
rating by Rose Amico
"Being able to call in and have Luana help me through what would have been very stressful collision on Christmas Eve was almost stress free since she made me feel like ‘Ohana and she’d be helping me every step of the process!"
We responded:
"Mahalo Rose for taking the time to write this kind review. We truly appreciate it!!! We love having you a part of our State Farm ohana😊"
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Carolina Hauer

January 5, 2026

5  out of  5
rating by Carolina Hauer
"Amazing experience with Liza Souza at State Farm. She helped me so much with getting my insurance and was extremely kind, patient, and helpful throughout the whole process. She explained everything clearly and made it all very easy and stress-free. I truly appreciate her support and would highly recommend her to anyone looking for insurance. Thank you, Liza!"
We responded:
"Mahalo Carolina for your very kind words. It's reassuring for me to know that my clients feel that they are a priority. Thank YOU for being a part of our ohana!!!"
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Thanya Al-Saadoon

December 29, 2025

5  out of  5
rating by Thanya Al-Saadoon
"If you’re looking for an excellent insurance provider, this is it! Liza & her team at State Farm in Pukalani consistently go above & beyond in terms of a warm and positive Maui welcome, knowledge about my insurance needs & flexibility. They always get me what I need, when I need it, in such a friendly manner. I give them a 10 out of 10!"
We responded:
"Mahalo Thanya for such an AWESOME review. We truly appreciate it!!! Thank you for putting your trust in our agency. So glad to have you apart of our State Farm ohana."
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Harrison Potter

December 2, 2025

5  out of  5
rating by Harrison Potter
"Luana is the best!"
We responded:
"Yes, Luana is the BEST...Mahalo Harrison for the 5-star review🌟"
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Kyle Williamson

December 1, 2025

5  out of  5
rating by Kyle Williamson
"Best agency on maui. Liza and Luana are simply amazing. If you’re looking for an agent on maui, go with Liza Souza. You will not be disappointed."
We responded:
"Mahalo Kyle for your 5-star review🌟 We truly appreciate it!!! So glad to have you a part of our State Farm ohana."
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David Keala

November 27, 2025

5  out of  5
rating by David Keala
"She is super friendly, very helpful and easy to work with whenever I call her . I love working with her. Lets just say that she is awesome. Because of her exceptional service and support I am a client of State Farm Insurance. She is amazing and am grateful she is on your team and mine. Thank you"
We responded:
"Mahalo David!!! Truly appreciate you taking the time to write this review. We love having you a part of our State Farm ohana."
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alysha miyazono

November 25, 2025

5  out of  5
rating by alysha miyazono
"Liza and Luana are amazing! They helped and guided me with my recent claim and made it run smoothly as possible. Luana helped and accommodated me to ensure that this process was stress free and is SO easy to get in contact with whenever I had a question or concern."
We responded:
"Mahalo Alysha for taking the time to write this wonderful review. We truly appreciate it!!! We’re thrilled to know you had a positive experience with us & we look forward to continuing to support your insurance needs. "
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Figure it Out

November 1, 2025

5  out of  5
rating by Figure it Out
"Luana and Liza always go above and beyond and do their very best been with statefarm for over 13+ years w my ohana, thankyou for all that you do MAHALO ***HUGE BLESSING & BIGGEST HELP EVER NO STRESS***💯 ONE HAPPY CUSTOMER😁"
We responded:
"MAHALO, MAHALO, MAHALO!!! We appreciate your kind words and entrusting us with your insurance needs. We are delighted to know you had a great experience with our office. We appreciate you being a part of our State Farm ohana!!!"
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Joe Gelson

October 22, 2025

5  out of  5
rating by Joe Gelson
"⭐️⭐️⭐️⭐️⭐️ Received outstanding service from Luana at Liza Souza State Farm Insurance … Mahalo 🙏🏼"
We responded:
"Mahalo Joe for the 5 ⭐s!!! We truly appreciate you taking the time to write this review. Luana is the BEST!"
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Jennifer Bolin-Ballou

October 8, 2025

5  out of  5
rating by Jennifer Bolin-Ballou
"So helpful & happy to help!"
We responded:
"Mahalo Jennifer...We appreciate you!!!"
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Kim Guard

October 6, 2025

5  out of  5
rating by Kim Guard
"Luana has been very helpful and very professional throughout the process."
We responded:
"Mahalo Kim for the 5 ⭐s!!!"
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Alda St James

September 27, 2025

5  out of  5
rating by Alda St James
"Excellent work from Luana for getting me what I needed right away on a Friday afternoon!"
We responded:
"Mahalo Alda for taking the time to write this review. We truly appreciate it!!! So glad to have you a part of our State Farm ohana😊"
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Michelle Harmon

September 24, 2025

5  out of  5
rating by Michelle Harmon
"Luana has been such a pleasure working with. She is always friendly, courteous and knowledgeable in what she does and so efficient in completing my requests. She’s awesome!"
We responded:
"Mahalo Michelle for taking the time to write this kind review! Yes, Luana is AWESOME! Thank you for being a part of our State Farm ohana. "
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Deborah Davenport

September 18, 2025

5  out of  5
rating by Deborah Davenport
"Luana, is very knowledgeable and helpful. She goes the step beyond."
We responded:
"Aloha Deborah, Mahalo for the 5 ⭐s & your kind review...Yes, Luana's the AWESOME!"
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Dana Brandon

September 4, 2025

5  out of  5
rating by Dana Brandon
"I love Liza. They’ve been nothing but helpful and forthcoming with ideas information and just onboard to help me at every level"
We responded:
"Aww, you're so sweet!!! Mahalo Dana for taking the time to write this review & your kind words. We appreciate YOU for being a part of our State Farm ohana😊 "
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Brian Briggs

August 14, 2025

5  out of  5
rating by Brian Briggs
"I've been a customer for home, auto, motorcycle and renter policies with State Farm for decades now, across multiple states. Liza Souza's office is as good as it gets. Super responsive, knowledgeable, and exceedingly friendly... Update: came to leave another positive review, but will just confirm my prior one(s) above. :)"
We responded:
"Mahalo Brian for your very kind words. Your trust and loyalty not only to State Farm but also to our agency doesn't go without notice. Thank YOU for being a part of our ohana!!!"
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Cynthia Lebowitz

August 13, 2025

5  out of  5
rating by Cynthia Lebowitz
"Needed a car inspection but could not find my insurance card. So I called liza and she immediately sent a pdf picture of the card and I was good to go. Also needed something sent to our condo association and it was done within the hour. Very reliable and quick service"
We responded:
"Mahalo Cynthia for taking the time to write this review. We truly appreciate it!!! So glad to have you a part of our State Farm ohana😊"
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Lisa Cano

August 12, 2025

5  out of  5
rating by Lisa Cano
"I am always amazed at the friendly service I receive from this office. Seriously in this day and age they continuously go above and beyond. I feel like Luana is my friend and I have never met her in person! Liza to. The always, every time, thank me for my business."
We responded:
"Mahalo Lisa for your very kind words. Your trust and loyalty to our agency doesn't go without notice. Thank YOU for being apart of our ohana!!!"
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Marc Duffy

August 5, 2025

5  out of  5
rating by Marc Duffy
"Liza got my car insurance reinstated within 15 minutes late in the day. She showed total disregard for her own schedule and gave me what I needed immediately. Mahalos."
We responded:
"Mahalo Marc for taking the time to write this review. We truly appreciate it!!! The needs of our customers always come first😀"
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Hello Darling

June 27, 2025

5  out of  5
rating by Hello Darling
"Was told Luana is the best notary in Pukalani so we stopped by without an appointment and was able to get the document notarized no problem! Luana is super friendly and efficient, definitely recomended! Thank you!"
We responded:
"Mahalo for taking the time to write this wonderful review. Luana is the BEST. We truly appreciate it!!!"
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Meleka English

June 24, 2025

5  out of  5
rating by Meleka English
"Mahalo for the excellent service responding to our inquiries with thorough guidance & support. Appreciate the responsive assistance!"
We responded:
"Mahalo Meleka for your kind words and entrusting us with your insurance needs. We are delighted to know you had a great experience with our office. We appreciate you being apart of our State Farm ohana!!!"
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Ted adriano

June 23, 2025

5  out of  5
rating by Ted adriano
"Both me and my son found it to be a great experience working with with her staff. Made our issues simple and easy to understand our next steps in the Business"
We responded:
"Mahalo for taking the time to share your experience with our agency & for your 5-star review! Your kind words are much appreciated. WE are happy to be your good neighbor😃"
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Tea Petkova

June 20, 2025

5  out of  5
rating by Tea Petkova
"The customer care I have received from Luana Gomes from this State Farm Location in Pukalani is beyond a doubt the best service I have ever encountered. That woman brings so much patience, care and kindness into her work and I am sure I'll stick to State Farm as long as she's around."
We responded:
"Mahalo Tea for taking the time to write this review and we appreciate your kind words...Luana is AWESOME & genuinely cares about our customers!"