State Farm® Insurance Agent Liza Souza
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Briggs
August 14, 2025
"I've been a customer for home, auto, motorcycle and renter policies with State Farm for decades now, across multiple states. Liza Souza's office is as good as it gets. Super responsive, knowledgeable, and exceedingly friendly... Update: came to leave another positive review, but will just confirm my prior one(s) above. :)"
"Mahalo Brian for your very kind words. Your trust and loyalty not only to State Farm but also to our agency doesn't go without notice. Thank YOU for being a part of our ohana!!!"
Cynthia Lebowitz
August 13, 2025
"Needed a car inspection but could not find my insurance card. So I called liza and she immediately sent a pdf picture of the card and I was good to go. Also needed something sent to our condo association and it was done within the hour. Very reliable and quick service"
"Mahalo Cynthia for taking the time to write this review. We truly appreciate it!!! So glad to have you a part of our State Farm ohana😊"
Lisa Cano
August 12, 2025
"I am always amazed at the friendly service I receive from this office. Seriously in this day and age they continuously go above and beyond. I feel like Luana is my friend and I have never met her in person! Liza to. The always, every time, thank me for my business."
"Mahalo Lisa for your very kind words. Your trust and loyalty to our agency doesn't go without notice. Thank YOU for being apart of our ohana!!!"
Marc Duffy
August 5, 2025
"Liza got my car insurance reinstated within 15 minutes late in the day. She showed total disregard for her own schedule and gave me what I needed immediately. Mahalos."
"Mahalo Marc for taking the time to write this review. We truly appreciate it!!! The needs of our customers always come first😀"
Hello Darling
June 27, 2025
"Was told Luana is the best notary in Pukalani so we stopped by without an appointment and was able to get the document notarized no problem! Luana is super friendly and efficient, definitely recomended! Thank you!"
"Mahalo for taking the time to write this wonderful review. Luana is the BEST. We truly appreciate it!!!"
Meleka English
June 24, 2025
"Mahalo for the excellent service responding to our inquiries with thorough guidance & support. Appreciate the responsive assistance!"
"Mahalo Meleka for your kind words and entrusting us with your insurance needs. We are delighted to know you had a great experience with our office. We appreciate you being apart of our State Farm ohana!!!"
Ted adriano
June 23, 2025
"Both me and my son found it to be a great experience working with with her staff. Made our issues simple and easy to understand our next steps in the Business"
"Mahalo for taking the time to share your experience with our agency & for your 5-star review! Your kind words are much appreciated. WE are happy to be your good neighbor😃"
Tea Petkova
June 20, 2025
"The customer care I have received from Luana Gomes from this State Farm Location in Pukalani is beyond a doubt the best service I have ever encountered. That woman brings so much patience, care and kindness into her work and I am sure I'll stick to State Farm as long as she's around."
"Mahalo Tea for taking the time to write this review and we appreciate your kind words...Luana is AWESOME & genuinely cares about our customers!"
Angelina Villiarimo
April 23, 2025
"very helpful , friendly and understanding"
"Mahalo Angelina for taking the time to write this review & your kind words. We truly appreciate it😊"
Renee Gonzales
April 17, 2025
"Mahalo so much Luana for all your help, I couldn't have done what was needed, re: Notorizing and completing all the paperwork I needed to complete my claim."
"Mahalo Renee for taking the time to write this review. Luana is definitely an asset to our team😊"
Lindsay Groth
March 19, 2025
"Luana is such a wonderful women to chat with."
"Mahalo Lindsay for taking the time to write this review and your kind words. I agree with you, Luana is wonderful!!!"
Ronald Manuel
March 11, 2025
"Luana helped me step by step and was very easy to talk too. I really appreciated her help"
"Mahalo Ronald for taking the time to write this review, Luana is definitely an asset to our TEAM!!! If you ever have any questions or need assistance, we’re here to help! "
Linda Savoy
March 5, 2025
"Excellent customer service by an experienced and courteous professional who resolved my issues with one phone call. I was impressed!"
"Mahalo Linda for your very kind words and taking the time to write this review. We look forward to continuing to provide you with great service!!! "
Tori Ichimaru
January 28, 2025
"Luana and Liza are the best"
"Mahalo Tori...appreciate YOU😊"
Natasha Kepani
January 10, 2025
"Liza was very pleasant and easy to talk to she answered all my questions and gave me a manageable quote. Thank you Liza!!!"
"Mahalo Natasha for taking the time to share your experience with our agency. Your kind words are much appreciated. Welcome to our State Farm ohana!!!"
Mary Wookey
November 9, 2024
"Liza, and Luana were awesome, friendly professional, and full of Aloha. They made my inquiry easy to know StateFarm was who I would stick with. Mahalo nunui ladies! A cut above the rest! Would definitely recommend to my ohana and friends!"
"Mahalo Mary for your very kind words. We look forward to continuing to provide you with great service. Thank YOU for being a part of our ohana!!!"
Ruby Mitchell
September 30, 2024
"Luna is awesome"
"Aloha Rudy, Mahalo for the 5 ⭐s...Yes, Luana's the BEST!"
Andrea
September 30, 2024
"Very disappointing I was declined insurance and yet they still sent me a bill to pay for something I never received. Don’t go to this company. All they do is want to be mean to you. Very unprofessional I’m very disturbed. 😦"
"Aloha Andrea, we are truly sorry to see that you've revised your review regarding your experience with us. We understand the confusion regarding the bill you received, which is why we called you the very next day, apologized for the error, and got the $2.93 charge removed. We strive to provide excellent service to all our customers. We take your feedback very seriously, and we're truly sorry to hear about your negative experience."
Jo
September 24, 2024
"Finding this agency has been like finding gold! Both Lauana and Liza are amazing agents that truly are professionals, yet very personable. They answered ALL my questions with speed and ease. I found their knowledge and guidance very clear and helpful. You can't go wrong with this State Farm agency!"
"Mahalo Jo for taking the time to share your recent experience with our agency. Your kind words are much appreciated. Luana is definitely an asset to our team. Welcome to our State Farm ohana😊"
amos lonokailua-hewett
July 21, 2024
"EXCELLENT!!! Highly recommend Lisa Souza and her team"
"Mahalo Amos for your very kind words. Your trust and loyalty to our agency doesn't go without notice. Thank YOU for being a part of our ohana😊"
Danielle Richardson
June 25, 2024
"Team is great."
"Mahalo Danielle for the 5 stars⭐ We appreciate YOU!!!"
Janine Carroll
June 13, 2024
"Liza been our insurance agent for years and she’s been great.. She’s friendly, knowledgable and always quick to respond. Definitely recommended 🤙"
"Mahalo Janine for taking the time to write this wonderful review. We truly appreciate it!!! Your trust and loyalty to our agency doesn't go without notice. We love having YOU a part of our State Farm ohana😀"
K O
May 30, 2024
"Friendly and prompt service. Luana makes everything so easy."
"Mahalo for taking the time to write this review...Luana's the BEST!"
Jorrie Ciotti
May 6, 2024
"This State Farm office is excellent! They answer the phone quickly and they are right there to answer your questions or help in anyway that you need. I highly recommend them."
"Mahalo Jorrie for taking the time to write this review. We truly appreciate it!!! So glad to have YOU a part of our State Farm ohana😊"
John Naeole
April 30, 2024
"The Agent Luana G. was awesome. Although she was busy with another client on the phone she still assisted us.She was very friendly and knowledgeable. Had our papers done in a short time."
"Mahalo John for taking the time to write this review. We truly appreciate it...Luana is definitely an asset to our TEAM!!! "