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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ruby Mitchell

September 30, 2024

5  out of  5
rating by Ruby Mitchell
"Luna is awesome"
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Andrea

September 30, 2024

1  out of  5
rating by Andrea
"Very disappointing I was declined insurance and yet they still sent me a bill to pay for something I never received. Don’t go to this company. All they do is want to be mean to you. Very unprofessional I’m very disturbed. 😦"
We responded:
"Mahalo Andrea for this AWESOME review. Yes, I agree...Luana is AMAZING & definitely an essential member of our team. Thank you for the recommendation to your association, we promise to help in any way we can. We appreciate you being a part of our State Farm Ohana!!!"
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Jo

September 24, 2024

5  out of  5
rating by Jo
"Finding this agency has been like finding gold! Both Lauana and Liza are amazing agents that truly are professionals, yet very personable. They answered ALL my questions with speed and ease. I found their knowledge and guidance very clear and helpful. You can't go wrong with this State Farm agency!"
We responded:
"Mahalo Jo for taking the time to share your recent experience with our agency. Your kind words are much appreciated. Luana is definitely an asset to our team. Welcome to our State Farm ohana😊"
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Tea Petkova

August 15, 2024

5  out of  5
rating by Tea Petkova
"The customer care I have received from Luana Gomes from this State Farm Location in Pukalani is beyond a doubt the best service I have ever encountered. That woman brings so much patience, care and kindness into her work and I am sure I'll stick to State Farm as long as she's around."
We responded:
"Mahalo Tea for taking the time to write this review and we appreciate your kind words...Luana is AWESOME & genuinely cares about our customers!"
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amos lonokailua-hewett

July 21, 2024

5  out of  5
rating by amos lonokailua-hewett
"EXCELLENT!!! Highly recommend Lisa Souza and her team"
We responded:
"Mahalo Amos for your very kind words. Your trust and loyalty to our agency doesn't go without notice. Thank YOU for being a part of our ohana😊"
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Danielle Richardson

June 25, 2024

5  out of  5
rating by Danielle Richardson
"Team is great."
We responded:
"Mahalo Danielle for the 5 stars⭐ We appreciate YOU!!!"
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Janine Carroll

June 13, 2024

5  out of  5
rating by Janine Carroll
"Liza been our insurance agent for years and she’s been great.. She’s friendly, knowledgable and always quick to respond. Definitely recommended 🤙"
We responded:
"Mahalo Janine for taking the time to write this wonderful review. We truly appreciate it!!! Your trust and loyalty to our agency doesn't go without notice. We love having YOU a part of our State Farm ohana😀"
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K O

May 30, 2024

5  out of  5
rating by K O
"Friendly and prompt service. Luana makes everything so easy."
We responded:
"Mahalo for taking the time to write this review...Luana's the BEST!"
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Jorrie Ciotti

May 6, 2024

5  out of  5
rating by Jorrie Ciotti
"This State Farm office is excellent! They answer the phone quickly and they are right there to answer your questions or help in anyway that you need. I highly recommend them."
We responded:
"Mahalo Jorrie for taking the time to write this review. We truly appreciate it!!! So glad to have YOU a part of our State Farm ohana😊"
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John Naeole

April 30, 2024

5  out of  5
rating by John Naeole
"The Agent Luana G. was awesome. Although she was busy with another client on the phone she still assisted us.She was very friendly and knowledgeable. Had our papers done in a short time."
We responded:
"Mahalo John for taking the time to write this review. We truly appreciate it...Luana is definitely an asset to our TEAM!!! "
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Zane McGarity-Springer

April 12, 2024

5  out of  5
rating by Zane McGarity-Springer
"Liza was extremely helpful! She made it quick and easy to get insurance on the fly and I very much recommend her services to everyone. She is top notch and I appreciated her fantastic professionalism! Aloha!"
We responded:
"Mahalo Zane for taking the time to write this review. I truly appreciate it😊"
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Kurt Ginoza

April 10, 2024

5  out of  5
rating by Kurt Ginoza
"Great personal service with ALOHA and PROFESSIONALISM!!!"
We responded:
"Mahalo Kurt for your very kind words. Your trust and loyalty to our agency doesn't go without notice. Thank YOU for being a part of our ohana!!!"
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eugene lucas

April 4, 2024

5  out of  5
rating by eugene lucas
"Thank you, Liza Souza, for preparing my auto insurance. It was fast, precise and professional. love it."
We responded:
"Mahalo Eugene for taking the time to write this review & the 5 STARS. We truly appreciate it!!! So glad to have you a part of our State Farm ohana😊"
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tomy pereyra

February 17, 2024

5  out of  5
rating by tomy pereyra
"Luana an absolutely handle everything with perfection. We went to notarize some paperwork and she was super helpful. Please come her way if you looking to notarize."
We responded:
"Mahalo Tomy for such a SWEET review, Luana is definitely an asset to our TEAM!!!"
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Janna Woods

February 4, 2024

5  out of  5
rating by Janna Woods
"I was at the shop and needed an updated proof of insurance for my safety inspection. It was emailed to me within minutes! Great service."
We responded:
"Mahalo Janna for taking the time to write this review. We truly appreciate it😊 "
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Judy Epstein

February 2, 2024

5  out of  5
rating by Judy Epstein
"Luana Gomez helped me and my friend navigate unique and very specific details for car insurance. She also followed up with me on a time sensitive issue when I had said I would get back to her and forgottten to. So glad she did!!"
We responded:
"Mahalo Judy for your kind words. Luana is definitely an asset to our team😊"
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Cynthia Lebowitz

January 18, 2024

5  out of  5
rating by Cynthia Lebowitz
"Needed a car inspection but could not find my insurance card. So I called liza and she immediately sent a p d f picture of the card and I was good to go"
We responded:
"Mahalo Cynthia for taking the time to write this review. We truly appreciate it!!! So glad to have you a part of our State Farm ohana😊"
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Lisa Giesick

January 4, 2024

5  out of  5
rating by Lisa Giesick
"Luana was very expedient and efficient in helping me add my new car to my insurance."
We responded:
"Mahalo Lisa for taking the time to write this review and for your kind words regarding Luana. We're proud to have her a part of our team!!!"
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Maui Sounds

December 2, 2023

5  out of  5
rating by Maui Sounds
"Very impressed with the speed and simplicity of this insurance company. Highly recommend, also great rates. Mahalo for your service"
We responded:
"Mahalo Forrest for taking the time to write this review. We truly appreciate it!!! So glad to have been able to help you with your Business Insurance."
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Marc Duffy

November 18, 2023

5  out of  5
rating by Marc Duffy
"Liza got my car insurance reinstated within 15 minutes late in the day. She showed total disregard for her own schedule and gave me what I needed immediately. Mahalos."
We responded:
"Mahalo Marc for taking the time to write this review. We truly appreciate it!!! The needs of our customers always come first😀"
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Lea Giddens

October 11, 2023

5  out of  5
rating by Lea Giddens
"Luana Gomes was professional and answered all of my questions. Thank you!"
We responded:
"Mahalo Lea & Nancy for taking the time to write this review. Yes, Luana is AWESOME, we're so thankful to have her apart of our team!!!"
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69 Sawgrass Chowdhury (69 Sawgrass)

September 28, 2023

5  out of  5
rating by 69 Sawgrass Chowdhury (69 Sawgrass)
"Excellent service by Liza Souza. I was able to get our insurance coverage even though 5 hours timing difference @Maui vs Dallas I highly recommend the insurance agency Thank you Rewaz Chowdhury"
We responded:
"Mahalo Rewaz for taking the time to write this review. You made it easy to work with!!!"
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Scott Reay

September 28, 2023

5  out of  5
rating by Scott Reay
"Love Love Love Liza!!!! and her team!!! service beyond my expectations. Always available, response time better than stellar. A complete joy to do business with.!!"
We responded:
"Mahalo Scott for such a SWEET review, your kind words are truly appreciated. Thank YOU for being apart of our ohana!!!"
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Larry Bevins

August 30, 2023

5  out of  5
rating by Larry Bevins
"It's always a pleasure to work with Liza. She listens to our needs and provides just what we need in a timely manner. We have reasonably priced homeowners, car, and business liability insurance thanks to her and State Farm."
We responded:
"Mahalo Larry for taking the time to write this review. It's always a pleasure meeting with you & Cathy. We truly appreciate it and are so happy to have you a part of our State Farm Ohana."
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Ruth Delbrugge

August 1, 2023

5  out of  5
rating by Ruth Delbrugge
"Lisa Souza is the best State Farm agent that I have dealt with in years. She's very knowledgeable and she is also a notary. She listens to you and gives you the correct policy or policies for your situation and lifestyle. Everyone at her agency is friendly. I always reccomend to others. I feel good knowing that she is doing the right thing for me."
We responded:
"Mahalo Ruth for taking the time to write this wonderful review. We truly appreciate it!!! Your trust and loyalty to our agency doesn't go without notice. We love having YOU apart of our State Farm ohana."